Customer Support

Our Commitment to Your Positive Experience

Roofing projects can sometimes be disruptive. Our top priority is ensuring that you, our valued customer, feel safe, respected, and informed throughout the process. We have a dedicated Customer Care team ready to provide support and address any questions or concerns you may have.

Our Customer Care Approach

• Open Communication: We’ll keep you updated on the progress of your project through regular communication, including pre-work information and opportunities for feedback.
• Respect and Consideration: Our team treats your property and surroundings with the utmost respect. We work within designated hours, clean up thoroughly, and aim to minimize disruption.
• Safety First: Your safety is paramount. We adhere to strict safety standards, and our staff members always wear appropriate identification and safety gear.
• Supporting Our Community: We take pride in engaging with our local community and aim to source local labour whenever possible.
• Vulnerable Residents: We understand that some residents may require additional support and take extra care to ensure their needs are met.
• Zero Tolerance for Discrimination: We have a zero-tolerance policy for discrimination of any kind. Our team is trained to create a respectful and inclusive environment for all.

Accidental Damage 

Although rare, if accidental damage occurs, we will:

1. Prioritize Your Safety: Our Foreman will immediately assess the situation and address any safety concerns.
2. Take Responsibility: We’ll rectify the damage promptly and work with you to find a satisfactory solution.
3. Prevent Future Issues: We’ll review the incident to improve safety procedures.

Complaints Procedure

We strive for 100% customer satisfaction. If you have any concerns, please follow our complaints procedure:

1. Contact Us: info@roofersurreyltd.co.uk or 01 483 323465.
2. Prompt Response: We’ll acknowledge your complaint as soon as possible.
3. Resolution: Our Customer Care team will work diligently to address your concerns and find a solution.

Your Feedback Matters

We always seek to improve. Please share your feedback with us at info@roofersurreyltd.co.uk or contact us at 01 483 323465. Your input helps us provide exceptional service.